Refund & Cancellation Policy

If you purchase a paid plan and change your mind for any reason — or no reason at all — email us within 7 days of payment and we will refund the full amount, as long as your wedding date has not passed. No forms, no justification needed.

If a major paid feature did not work for you, report it to us. If we cannot fix it within 72 hours of your report, you get a full refund.

Once your wedding date has passed, the service has been delivered, so refunds are no longer available — except where a refund is required by law.

1. Email info@insurera.ai from the email address or with the phone number on your account.
2. Include your payment reference (from your payment confirmation).
3. We will confirm your request within 2 business days.

Approved refunds are issued to your original payment method within 5–7 business days, processed through our payment gateway (Razorpay).

Depending on your bank, it may take a few extra days for the amount to appear in your statement after the refund is issued.

The free Basic plan needs no cancellation — just stop using it. Paid plans are one-time purchases per wedding: there is no subscription and nothing recurring to cancel.

Parinaya is a fully digital service. Paid plan features activate instantly after your payment is confirmed — nothing is physically shipped, so there are no shipping charges or delivery timelines.